Return Policy
RETURN POLICY
Kimiso will always perform a comprehensive quality check prior to shipment.
Nevertheless, if customers found a manufacturing defect upon reception of merchandise, we can perform a one to one exchange, with simple steps as follow:
1) Forward us the Order Confirmation sent by us upon confirmation of purchase and in this email, state clearly the defects found.
This MUST be done within 3 days upon reception of the merchandise.
2) We will respond to you within 3 working days with details on the return arrangements.
(To ensure quality customer service, shipping cost incurred will be taken up by Kimiso for event of manufacturing defects found)
Do note that the item must be returned in its original packaging and with all accompanying manuals and accessories.
Any order made by customers having size, fitting, color or item error cannot be returned unless error on our part.
Nevertheless, customers can still choose to return provided they agreed to bear the additional shipping cost, we will then arrange for the goods to be returned.
Please note that there will be no refund or cancellation of orders once payment is made and confirmed.
Write to us via email
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if you wish to arrange for a return or if you have further queries.
We will respond to you in 3 working days. 
